R01 notification email is not delivered, neither is an email when requesting a password reset. What is the matter?
The most common reason (approximately it is true in 99% of all cases) for failure to receive an e-mail containing a link to reset the access password to your R01 personal account is email screening with your mail servers spam filter.
If spam is filtered into your mailbox special folder and you are resetting a password for accessing your personal account, look there for an email entitled "Request for R01.RU access password change" from firstname.lastname@example.org
Try to disable spam filtering for your mailbox and repeat the password reset request once more.
It is also a possibility that you will have to ask for help your mail server administration to have the email delivered.
To reduce the chances of the said problem arising, we advise that you specify at least two contact email addresses in different domains their mail being served by different mail servers.
If the current e-mail address is unknown or unavailable, it can be changed by an official letter.
Form of the letter
Letters from non-resident entities must have all of the following documents enclosed with them:
Copies of the requested documents could be submitted to R01 via:
After a change of e-mail address, you can receive the link for password change through Password reset form. In case of any doubts in authenticity of the submitted information, R01 is entitled to request additional documents.
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